If you need to change or update the credit card info tied to your paid dataloader.io subscription (maybe the old cc has expired and you need to set up a new one), you can do so by following these steps:
- Login to your dataloader.io account;
- On the top right of the screen click on your account username button and select Settings;
- Select Subscription from the menu on the left and you will see your credit card information;
- Click on the Update button and fill in the form;
- Click on Update.
When entering your Credit Card details, please make sure to only include the mandatory CC fields:
- Cardholder name
- Credit Card number
- Expiration date
- CCV number
- Email address
Leave all other fields blank (address, postal code, etc.)
If you notice the UI getting stuck or unresponsive when trying to update your Credit Card information, please follow the steps in our Troubleshooting Guide to help you get past it.