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The CSV format is not correct error message when uploading a CSV file that contains <html> tag

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Sometimes you need to import a CSV file that contains HTML code, for example when importing Email Messages that contains a field for the HTML Body.

 

Issue

When you try to upload the file you get the error below:

"The uploaded file format is not correct. Please try again uploading a csv (comma separated values) file."

 

Screen_Shot_2021-03-02_at_17.45.41.png

 

Cause

Due to a known issue (that is already internally reported but not fixed yet) dataloader.io is sometimes not able to parse the <html> tag properly.

 

Solution

This will be fixed in a future release.

 

Alternative solution

Until the issue is fixed, you can replace the "<" by its encoded value "&lt;". This will avoid the error when uploading the file and will also allow the html tag to be properly parsed as html code.

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