08/31 Charges

Dear dataloader.io customers,


At this point most of you might've seen the charges that happened to your credit cards on August 31st. This was a surprise for us and fist, I want to apologize for not being able to communicate this in advance. We discovered the issue caused by our payment provider and already implemented a solution for it.

Taking a closer look into the invoices that were sent on August 31st, you will notice that there is no double charge, but rather a change in when the billing is done. In particular, the period that's normally to be invoiced on September 15th was billed and collected on August 31. After identifying and fixing the problem, I want to assure all of you that there will be no extra charges made to your credit cards on September 15th. The invoicing will be back to its normal behavior starting on October 15th.

In case you have any questions or concerns, please leave your comments below and we will be happy to assist.

Thanks!

dataloader.io Team

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Comments

  • Avatar
    Ajay Kalinani

    Did you change your processor? My bank is telling me that this request is coming through a different Vendor? Also they are not seeing your name on the transaction. Please advise.

    thank you,
    Aj

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