Unable to upgrade: Resolved

Dear dataloader.io users, 

Some of you might've experienced problems when upgrading subscriptions to Professional and Enterprise Editions from December 6-7th. We're happy to inform that we've identified and successfully resolved the problem.

Happy dataloading!

Have more questions? Submit a request

Comments

  • Avatar
    Bev Henrickson

    I am still getting this Oops! HELP!

    Comment actions Permalink
  • Avatar
    Jo Traquair

    I can't upgrade? The screen hangs after I've entered my billing details, can someone please help me?

    Comment actions Permalink
  • Avatar
    Paycor Developer

    I still can't upgrade... I am getting this message.. Can you please assist?

    Comment actions Permalink
  • Avatar
    Romina Castro

    I am experiencing the same issue. Please help.

    Comment actions Permalink
  • Avatar
    Neil Flores

    Same. Got this:

    Unmarshalling Error: unexpected element (uri:"http://api.zuora.com/", local:"EntityId"). Expected elements are ,,,,,

    Comment actions Permalink
  • Avatar
    Heather Catron

    So incredibly frustrating, I am getting this error as well and have had tickets open with support for a week without any response.

     

    My credit card has also been charged $1 for each attempt to upgrade that I have made.  This needs to get fixed ASAP

    Edited by Heather Catron
    Comment actions Permalink
  • Avatar
    McDivitt Admin

    I am getting the oops as well.

    Comment actions Permalink
  • Avatar
    McDivitt Admin

    Still today I am unable to upgrade our subscription! Is there any response to this? I can't submit a ticket or get any update on this issue.

    Comment actions Permalink
  • Avatar
    Heather Catron

    I have not received a response to any of my support requests, tickets, emails etc for over a week.

    Comment actions Permalink
  • Avatar
    Kevin Sujdak

    I was finally able to upgrade to Professional today however the number of records used under my previous free version was applied to my paid monthly record limit (i.e. 100K records - 9K records = only 90K records remaining). That's wrong, this never happened in the past! Looks like more BS and bugs!

    Comment actions Permalink

Please sign in to leave a comment.