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Some users are getting error when login dataloader.io

Does anyone know why user is getting this error when login?

This site can't be reached
The webpage at https://dataloader.io/oauthcallback_production?code=aPrx.f3G28C1ueiVS6jMdUchVh0aPjeHVmE5Od553fu1so82VZYSN2PLhzb7IT7rktjOX0Yjgg%3D%3D&state=is_login%3Dtrue%26is_canvas%3Dfalse%26callback_path%3Dtasks%26custom_url%3D%26sf_instance%3Dproduction might be temporarily down or it may have moved permanently to a new web address.
ERR_INVALID_RESPONSE

14 comments

Date Votes
1
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John Tandy

yes we are getting that too.   We urgently need it resolving.

2
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Matt Conlon

Our tenant is also experiencing this issue since Monday 1st October, identical error. 

We submitted an incident to Salesforce, but they closed it, stating that it falls outside their support scope.

1
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Matt Conlon

Identical issue as Gen25, System Admins can access fine.

Like you, we've done all the initial troubleshooting without any joy. 

2
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Alan Wright

We are having the same issue really needs resolving 

2
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Caitlin Gilmore

Same, my org is having issues. 

0
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Elizabeth Graham

I don't know if this helps anyone, but I have been getting a "404 Not Found" error when I try to login to dataloader.  I have been using my domain name to log in.  When I tried un-checking the "I have a custom Salesforce domain" it took me to login.salesforce.com where I then selected "Use Custom Domain" and then I was able to log into Dataloader using my custom domain and my OAUTH.

1
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LaToya Hargrett

I'm having the same issue with my organization. I can use it without issue, but my users, who've always had the current profile permissions, are running into this problem as of Monday afternoon. 

 

0
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Sebastian Quintana

Just want to say that Dave's solution did resolve my issue.

0
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Zach Ferlise

I tried Dave's solution and adding the IP addresses did not solve our login issues for users experience it 

0
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LaToya Hargrett

Hi All, try this weblink that was provided after putting in a support ticket. It seems to only work when you use Chrome. https://dataloader.io/static/

 

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Lillian TEST

Login issue seems to be solved. When user try to login this morning, there is no issue.

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Rolando Quiroz

I have tried both suggestion and am getting the same error still. 

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