Product FAQs

Frequently Asked Questions

What is is a web-based tool to import and export information from

Do I have to install anything on my computer?

No, you don't have to download or install anything on your computer, is 100% web-based.

What browser do you support and/or recommend?

We recommend the latest Chrome and Firefox but we support IE9+, FF4+, Safari 5+, and Chrome 10+.

Do I need to register to use

No, there is no registration process at all. To login to all you need is a set of credentials, which you probably already have.

Do you store my credentials?

No, we don't, we use OAuth authentication, so your credentials are always securely managed by

How much does cost?

Nothing, we offer a Free subscription of Depending on the number of records you need to process every month you might want to look into one of our paid subscriptions: Professional and Enterprise

Can I use my Customer Portal credentials?

Yes you can, you can use any set of Salesforce credentials.

What source file formats do you support?

Today we support only .csv (comma separated values) files. will process any file regardless the extention as long as the file format is correct.

How do I manage multiple connections?

Connections are different for different users, organizations and environments. Let's say you have a production and a sandbox environment, one single user would need a different connections for each, thus you would need either two free or professional accounts, or one enterprise account.

Are the CSV files I upload stored anywhere?

CSV files you use for import/export tasks are stored within's database, so you can re-run tasks without having to upload/download these files again.
From a security stand point, only you will have access to your CSV files - no other user (within your company or any external party) will have access to your data. In addition, all data used by is encrypted and secured. For more information please refer to MuleSoft Privacy Policy.

What boolean (checkbox fields) values do you support?

We support the following boolean values: true/false, True/False, TRUE/FALSE, T/F, Y/N, Yes/No, YES/NO, 1/0.

What is an upsert?

Update-Insert. The act of updating the record if it exists, otherwise inserting it based on the id provided as a key. You can also use external IDs with upsert operations. Read more about upserts here.

When should I use the Bulk API option?

In most circumstances, the Bulk API is significantly faster than the SOAP-based API for loading large numbers of records. Bulk API allows you to load and export bigger batches and has features like parallel processing that helps with performance. On top of that, the Bulk API uses much less API calls than the Batch API when dealing with batches bigger than 1,000 records. On the other hand, related queries are not supported by the Bulk API.

If you are doing small imports of no more than a few hundred records, we recommend keeping the Bulk API option disabled.

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