In this section you can find all information related to the most common issues and the troubleshooting steps for each.
- ★ dataloader.io's list of IP addresses to be allowlisted
- Managing Scheduled Task Times During Daylight Saving Time (DST) Changes
- SFTP supported ciphers
- Site can't be reached / File not found error after login in to dataloader.io
- Inserted Attachments are corrupt
- Error "The uploaded file format is not correct" when importing a CSV file containing non-latin alphabet characters
- Cannot get property 'label' on null object
- There is no access token stored under the key https://login.salesforce.com/id/[ID]
- Tasks failing with "Forced expiration" error
- Scheduled task not running
- dataloader.io logs you in to an active session and you are not able to log in to a different account
- How to contact dataloader.io support
- Failed to get a blob from all stores on attachments export task
- Object or Field is not visible from dataloader.io
- Product field not populated when importing Work Order Line Items
- The CSV format is not correct error message when uploading a CSV file that contains <html> tag
- Oops! Connection timed out (Connection time out)
- Subscription is gone after Salesforce Organization was refreshed
- System.LimitException: Apex CPU time limit exceeded
- ERROR: unable to obtain exclusive access to this record
- Error Premature EOF
- Email "Personal Canvas Install Failed" after the first time you log in to dataloader.io
- "Application Error" trying to export attachments
- Generating a HAR file
- Task failing with error related to Amazon S3 (Status Code: 403)
- Oops! The session for this connection has expired
- There was an error processing the row or the task was cancelled. No data was sent to Salesforce.
- The attachment body has an incorrect type. Expected byte[] or InputStream
- dataloader.io is stuck, frozen, or unresponsive
- dataloader.io Outages